Oferta pracy

IT support Agent with French

Capgemini - Katowice

IT Support Agent with French

What do you need to start?

• French on C1 proficiency
• basic knowledge of Microsoft Office applications, internet skills OR a superpower to learn these things
• can-do-it and problem solving attitude
• the ability to talk to anyone and cooperate with a team

It's not essential, but we appreciate if you also have:

• a technically oriented mind
• good IT/technical knowledge or skills (Microsoft products, hardware devices, routers etc.)
• loyalty, honesty, openness, transparency as we value them in our work.

We don’t require professional experience. You will be working among experts, where willingness of learning new things is supported by wide range of trainings designed to improve your skills.

What will you do?

You will be the first point of contact for the most common troubleshooting inquiries in everyday usage of computer (password reset, lookup of lost files, user access issues) by our French speaking business clients. The basic troubleshooting starts with determining user problems via asking questions using chat, email or phone. You will also share knowledge with coworkers on how to resolve those issues and forward more complex problems to your more experienced colleagues.

What's next?

Discover IT! When you’ll gain some experience remember that there’s a variety of career paths that you can choose from.  You will have a chance to reshape your career in the technical direction from the scratch. We will teach you everything you need to move towards an IT Technician or Process Management role, still using your language skills daily.

What we have prepared for you?

Space where you can develop yourself:

• Development programs, external courses, education co-funding, NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: e.g. MS Azure, AWS, Google or ServiceNow. You will also have a mentor support from the very beginning.
• Flexible working hours thanks to variety of projects. Ask your recruiter about possible options.

Our famous atmosphere:

• We don't have rigid dress code, but what we do have is awesome communities and world changing initiatives. There's always someone happy to start a day from a cup of coffee with you - even virtually!

A lot of benefits:

• Well-being package (private medical care, additional life insurance & StayWell helpline).
• Referral bonuses for recommending your friends to Capgemini.
• Inspiro Audiobooks & MyBenefit (cinema tickets, OK System & more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking’s.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.

Do you have any additional questions about our job offers? Chcek our Instagram @capgeminipl or visit our Facebook profile (Capgemini Polska) to check when will be our next Recruitment Hours . During them you can speak directly with our recruiters via messenger.

To apply send your CV to recruitmentis.pl@capgemini.com